Submit your best value
guarantee request
If you find the same cruise publicly available at a better value within 24 hours of booking, you may submit a Best Value Guarantee claim by completing the form below. For cruise bookings, if the lower base fare can be verified and your reservation can be changed without penalty, we’ll rebook your cruise and provide $100 USD in onboard credit. If changes aren’t possible without a fee, you’ll keep your original booking and still receive $100 USD in onboard credit.
Submit a claim
Cruise Bookings
For cruise Best Value Guarantee requests, please provide:
Details of the lower fare you found, and
The publicly available source (such as a website or listing) where the fare can be viewed and verified.
The Best Value Guarantee applies only to cruise rates available to the general public. Taxes and fees are excluded.
1. Best Value Guarantee: Subject to the terms, conditions, limitations, and exclusions set forth below, we may provide you with a limited opportunity to request a value adjustment, refund or benefit in connection with certain qualifying travel bookings made through us (the “Best Value Guarantee”). The Best Value Guarantee applies only in the specific circumstances described herein, is subject to strict eligibility and timing requirements, is only available to U.S. residents, and is not intended to constitute a general price-matching or lowest-price guarantee. All determinations made in connection with the Best Value Guarantee, including eligibility, verification, valuation, and the form of any benefit provided, shall be made by us in our reasonable discretion and shall be final and binding.
1. Cruises: If, within 24 hours of your original cruise booking confirmation, you find a cruise fare for the same ship, sailing date, itinerary, cabin category, occupancy, and cruise line that is available to the general public and that we determine, in our reasonable discretion, provides a better overall value when considering the total fare and any included monetary benefits (such as onboard credit, shore excursion credits, or free guest incentive offers such as “kids sail free”), we will provide you with an additional US$100 in onboard credit (“OBC”) for the cruise pursuant to the steps herein under the Best Value Guarantee. Where permitted by the applicable cruise line provider and without incurring additional costs, fees, or loss of value, we may also attempt to re-fare your cruise booking to the better value fare; however, re-faring is not guaranteed. If re-faring is not permitted or is not feasible for any reason, including, but not limited to non-refundable fares, cancellation or change penalties, or fare restrictions imposed by the cruise line, then we will keep your original booking and still provide you with the additional US$100 OBC for your original cruise booking. For some cruises and/or itineraries it may not be possible to provide you with US$100 in OBC. In that case, we reserve the right in our reasonable discretion to substitute the OBC with the onboard currency equivalent or a comparable benefit. All determinations regarding eligibility, value comparisons, documentation sufficiency, and feasibility of re-faring are final and binding and will be made by us in our reasonable discretion. We reserve the right to verify claims after submission and to revoke benefits issued in error or as a result of misrepresentation.
We must be able to verify in our reasonable discretion that the lower rate you find meets the following conditions:
• It is in the same currency and geographic offer location as the booking you made through us (this includes any rates obtained by using a VPN or other means to receive an offer directed to customers in a different geographic location);
• It is for the same cruise line, itinerary, cabin type, rate type, dates, number of guests, and cancellation policy as the reservation you made through us;
• It is openly available to the general public to book at the time of verification;
• It is not part of a flash sale or other time-limited promotion; and
• It is at least 1% lower than the booking you made through us.
The Best Value Guarantee applies only to cruise fares that are publicly available and does not apply to consolidator, group, incentive, restrictive, qualifying, interline, meeting, convention, or other rates not available to the general public. Taxes, fees and other mandatory charges are excluded from any value comparison. Each booking is eligible for only one Best Value Guarantee request, and all determinations regarding eligibility, value comparisons, and rebooking feasibility are final and made by us in our reasonable discretion. OBCs have no cash value, are non-refundable, non-transferable and are subject to the applicable cruise line’s terms and conditions. Cruise lines have different restrictions on what purchases and/or fees may be paid for using OBCs. Please be sure to carefully review the applicable cruise line’s terms governing its OBCs for full terms and conditions. We reserve the right to modify or discontinue the Best Value Guarantee at any time without notice for future bookings.